Terms and Conditions

Training and Events: Terms and Conditions

This page (together with the documents referred to on it) tells you (“you” means the party contracting with MDCourses) the terms and conditions on which we (“we”, “us” or MDCourses) supply training courses and events and is to be read in conjunction with our General Terms & Conditions of Business and Website Use available on www.mdinc.co.za. If there is an inconsistency between any of the provisions of these terms and conditions and the General Terms, the provisions of these terms and conditions shall prevail. Please read these terms and conditions carefully before booking any Courses on our Website. You should understand that by booking any Courses, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

Although we make every effort to ensure the prices listed are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the Course that you have booked prior to confirmation of your booking, we will tell you and give you the option of either reconfirming your booking at the correct price or cancelling your booking.

Provisional bookings

When booking a Course online, acknowledgement of the booking request is emailed within 1 working day the request is received by MDCourses. Where a booking made online, by email or over the telephone is not accompanied by full payment or a formal purchase order , the booking will be deemed to be provisional (“Provisional Booking”). Provisional Bookings will only be held until 2 (two) weeks prior to commencement of the Course, after this any Provisional Bookings will be cancelled. When payment has been received in full, or a formal purchase order has been provided), the individuals’ place on the Course will then be confirmed and a binding contract will have been entered into between MDCourses and the booking party.

Cancellation of Courses

MDCourses reserves the right to amend or cancel any Course, Course times, dates or published prices. Changes to Course prices, times and dates will be advised before the Course start date and any Course already paid in full will not be subject to the increased price. As a Course may be cancelled up to four weeks prior to its start date, we recommend that delegates do not make travel or accommodation arrangements before this time. Any travel or accommodation costs incurred are entirely the delegate’s responsibility. MDCourses does not accept any liability for reimbursement of any costs incurred whatsoever in relation to its training Courses or events. Where a Course has been cancelled, delegates will be offered an alternative date for the same Course, a credit towards another Course or a refund.

Failure to complete an AHA Course

The following are required for completion of an AHA course:

• Full Attendance(6 hours BLS and 2 days ACLS/PALS/ACLS-EP)
  • If you miss more than 30 minutes you are required to return to complete the day missed at a later date at your own expense
• Passing the written test
  • If you do not pass the written test, your completion card will be kept aside and handed to you once you have completed the test
  • You will be allowed to attempt the test once per day for a maximum of 30 days.
  • If you have not passed the written test within 30 days from the course you will need to repeat the entire course at your own expense
• Passing the practical evaluation
  • If you do not pass the practical evaluation you will need to return to complete day 2 of the course within 3 months of the course
  • your competency card will be kept back and handed to you once you have successfully completed day 2 and evaluation
  • You will be liable to pay a cost for the day missed/repeated

How to Pay

If you are making a booking online, you can pay by credit or by purchase order. Paygate handles our online credit card transactions in a secure environment. If paying by purchase order or EFT, the invoice will need to be addressed to the booker or delegate’s employer. Payment must be made within 30 days from the date of the invoice or if the booking is made less than 30 days before the Course date, payment is required before the Course date. If you wish to pay by direct bank transfer, please ensure the swift confirmation of your booking. You will not be eligible to attend the Course until full payment is received. In the case of late bookings, payment must be made prior to attendance of the Course. If payment is not made prior to the delegate attending the Course MDCourses reserves the right to refuse admission until payment has been made in full.

Copyright

All materials provided for MDCourses including graphics, code, text products, software, audio, and design are owned by MDCourses. No content in whole or in part of the MDCourses materials may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without the prior written permission of MDCourses. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of MDCourses, or in the case of material licensed to MDCourses, the owner of such materials.

Cancellations

Where a firm booking has been accepted by MDCourses and is subsequently cancelled, the customer will be liable for the following charges:
All cancellations must be received in writing/email

Refunds

If you wish to exercise your right to cancel your booking, MD Courses will refund the fees paid according to the above cancellation policy. If payment for the order was originally made by credit card, any refund will be made back to the same card. If payment for the order was made by another method, such as cheque or bankers’ draft, a refund will be made by direct bank transfer to a bank account that you elect.